Career Builder program in ServiceNow CSA
Master ServiceNow Administration with self-paced learning and expert guidance.
- 100% Recorded Sessions for Flexible Learning
- Weekly Live Q&A Support with Experts
- Hands-on Practice Assignments
- Preparation for ServiceNow CSA Certification
- Career Assistance and Certification Support
Program duration
2 months
Hours of training
90 hrs
Learning Format
Active-Forum, Online, Interactive
Why Join this Program?
Learn from the Best
Gain knowledge through expertly designed recorded sessions, accessible anytime and anywhere. 
Weekly Expert Interaction
Get your doubts cleared every Friday through dedicated Q&A sessions.
Prepare for Certification
Get exam-ready for the ServiceNow Certified System Administrator (CSA) credential. 
Practical Knowledge
Work on real-world scenarios to build job-ready skills.
Admission Enquiry
ServiceNow Career Builder Program Course Overview:
The Certified ServiceNow Administrator (CSA) Program equips you with the essential skills and knowledge to excel as a ServiceNow administrator. This program provides in-depth coverage of ServiceNow platform administration, ITSM, workflows, service catalogs, and automation. By combining theory with hands-on practice, the course features recorded sessions, practical projects, and live sessions for doubt clarification with expert trainers.
Key Benefits:
Learn at your convenience with high-quality recorded modules, designed to fit your schedule without missing any important concepts
Get expert support every Friday to clarify doubts, discuss topics, and a dedicated learning Forum will help you stay on track from start to finish.
Master every topic required for the ServiceNow Certified System Administrator exam with focused, exam-oriented content.
Reinforce your learning through hands-on exercises and practical assignments based on real-world scenarios
Earn Official Micro-Certifications for ServiceNow Fundamentals on ServiceNow portal.
Understand how ServiceNow is applied in actual business environments through project-based examples and case studies.
Get exam tips, preparation strategies, and mock tests to boost your confidence and help you ace the ServiceNow CSA certification.
Prepare to launch your career with our expert resume writing support and personalized interview preparation sessions.
ServiceNow Career Builder Advantage
Gain certification and hands-on expertise in ServiceNow with real-world projects and structured learning, preparing you to confidently clear CSA certification and excel in ITSM roles.
Program Benefits
- Program completion certificate issued by CodeXskill, Powered by Codeflix Consultancy Services Private Limited, within 30days of your cohort end date.
- Live online Q&A sessions delivered by CodeXskill Faculty.
- Learn about the latest AI Virtual Agent, Workspaces, Service Portal Enhancements and much more.
Partnering with ServiceNow
- Get official performance badges and micro-certifications from ServiceNow Portal.
- Gain Access to Knowledge Articles and Documentation from ServiceNow Community.
ServiceNow Career Builder Program Course Details
The program covers ServiceNow platform and ITSM, including Platform Navigation, Incident, Problem, Change, Request, CMDB, SLA management, Knowledge Base, Flow Designer and much more. Â
Introduction to ServiceNow & the Now Platform
Navigating Classic & Next Experience UIÂ
Workspaces & Service PortalsÂ
Dashboards and Homepage Personalization
Platform Navigation Best PracticesÂ
Creating Users and Groups
Role Hierarchies & PermissionsÂ
Access Control Principles & DelegationÂ
Personas and Security Models Â
Access Control Policies Best Practices
Lists, Filters and ViewsÂ
Form Layouts and Field ManagementÂ
Table Structure & Dictionary EntriesÂ
Schema Maps and Table RelationshipsÂ
Using Lists and Forms for Data EntryÂ
Managing and Creating Records Â
Base and Extended Tables Â
Reference Fields and Dot-Walking Â
Business Rules and Record Lifecycle Â
Using Tables to Organize and Link DataÂ
Understanding Update SetsÂ
Flow Designer Overview Â
Advanced Flow Designer: Automating with Workflow and Flow DesignerÂ
Using Flow Designer for Change ManagementÂ
Designing Service Catalogue Items
Record Producers & Variable Sets
Catalogue Client Scripts and UI Policies
Catalogue Workflows and Approvals Â
Service Catalogue Reporting and AnalyticsÂ
SLA Definitions and ConditionsÂ
SLA Workflows and Escalations Â
Scheduled Jobs & System Events Â
Email Notifications & Alerts
Scheduled Jobs for Routine MaintenanceÂ
Introduction to CMDB and Configuration ItemsÂ
Importing Data into ServiceNow Â
Introduction to Virtual Agent (VA)
Custom Reporting and Performance AnalyticsÂ
CSA Exam Preparation Â
Micro-Certification - Welcome to ServiceNow
Capstone Project Â
Certification ReadinessÂ
Mock interviewÂ
Resume BuildingÂ
Request more information
12+ Skills Covered
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Configuration Management (CMDB)
- Knowledge Management
- Asset Management
- Catalogue Management
- Performance Analytics
- Flow Designer & Workflow Editor
- ServiceNow Workspace
- Service Portals
- ServiceNow Virtual Agent
- Form Design & UI Policy Configuration
- Notifications & Approvals Configuration
15+ Tools Covered
Service Level Management (SLM)
Form Designer
List Layouts and Views
UI Policies
Data Policies
Business Rules
Catalogue Items & Record Producers
Templates and Macro
Notifications (Email & SMS)
Integration Hub
Scheduled Jobs Reports and Dashboards
ServiceNow Studio
Application Scope & Update Sets
Security Roles & ACLs
Tables and Schema Map
Industry Projects
Project 1:
Appointment Reminder System
Appointment Reminder System
Set up a basic system to send appointment reminders to patients via email or SMS.
Project 2:
Inventory Tracker
Inventory Tracker
Create a simple tracker for medical supplies to ensure they are always in stock.
Project 3:
Patient Feedback Form
Patient Feedback Form
Implement an easy-to-use online form for patients to provide feedback on their visits.
Project 4:
Medication Reminder System
Medication Reminder System
Set up a system to send medication reminders to patients via email or SMS.
Project 5:
Basic Health Survey
Basic Health Survey
Create an online survey for patients to fill out their health status before appointments.
Project 6:
Doctor Availability Tracker
Doctor Availability Tracker
Develop a simple tracker to show the availability of appointments.
Project 7:
Equipment Maintenance Log
Equipment Maintenance Log
Develop a basic log to track maintenance schedules and history for manufacturing equipment.
Project 8:
Quality Check List
Quality Check List
Create a checklist for quality control that workers can fill out during production.
Project 9:
Supplier Contact List
Supplier Contact List
Maintain a list of suppliers with contact details and order history.
Project 10:
Simple Production Log
Simple Production Log
Maintain a log to track daily production outputs and any issues encountered.
Project 11:
Employee Shift Scheduler
Employee Shift Scheduler
Create a basic system to schedule and manage employee shifts.
Project 12:
Safety Incident Report Form
Safety Incident Report Form
Implement an online form for workers to report safety incidents easily.
Project 13:
Customer Contact Database
Customer Contact Database
Set up a database to store customer contact information and interaction history.
Project 14:
Sales Lead Tracker
Sales Lead Tracker
Create a simple tracker to monitor sales leads and their status.
Project 15:
Order Status Tracker
Order Status Tracker
Develop a basic system to track the status of sales orders from placement to delivery.
Project 16:
Basic Sales Report Generator
Basic Sales Report Generator
Develop a tool to generate simple sales reports based on input data.
Project 17:
Customer Satisfaction Survey
Customer Satisfaction Survey
Create an online survey to gather customer feedback on products and services.
Project 18:
Discount and Promotion Tracker
Discount and Promotion Tracker
Set up a system to track ongoing discounts and promotions.
An Immersive Learning Experience – ServiceNow Program
Learn by Doing
Use real ServiceNow tools to practice just like in a real job.
Flexi Learn
Missed a class? No worries, watch the recording whenever you're available to learn.
Guided Learning Support-Forum
A dedicated learning Forum will help you stay on track from start to finish.
Use Cases to Build Confidence
Work on small, practical tasks to apply what you’ve learned.
Program Advisors
Aman Ulla
Cloud Computing, Virtualization & Security Professional
An experienced cloud computing,
virtualization, and security professional adept at architecting robust infrastructure deployments and implementing
comprehensive security strategies, and now applying this expertise to train aspiring
ServiceNow ITSM Certified System
Administrators (CSA).
Pitchiah Vivekanandan
ServiceNow Application Developer
A ServiceNow Certified Application Developer (CAD) with a strong focus on building, customizing, and extending applications on the ServiceNow platform. Skilled in leveraging low-code capabilities to deliver scalable business solutions, aligning technical innovation with organizational goals.
Career Support
Next-Gen Learning for Next-Level Careers
At Codeflix, you’re learning journey doesn’t end with course completion — we are committed to helping you build a successful career in ServiceNow!
Certification Preparation
Resume Building Support
Interview Preparation
Lifetime Access to Content
Industry Trends
The demand for ServiceNow professionals is rising fast, with roles expected to grow 17% annually due to digital transformation and automation. Developers, administrators and architects are in high demand.Â
$30 billion
Expected global ServiceNow market value by 2026
Source: Market Research FutureÂ
21%
Projected annual growth rate of the ServiceNow market (2023–2028)
Source: MarketsandMarketsÂ
70%
70% of enterprises are adopting ServiceNow for end-to-end workflow automation.
Source: ServiceNow
20–30%
High Demand for CSA-Certified Professionals CSA certification holders see a 20–30% boost in hiring potential
Source: Global Knowledge IT Skills and Salary Report
Companies Hiring ServiceNow Engineers
Companies Using ServiceNow
Industry
Companies
Admission Details
Application Process
The application process is simple and streamlined in just 3 steps. Once selected, candidates will receive an offer of admission, which can be confirmed by completing the admission fee payment.
STEP 1
Submit Your Application
Tell us a bit about yourself and why you want to do this course
STEP 2
Application Review
An admission panel will shortlist candidates based on their application
STEP 3
Admission
Selected candidates can join the program by paying the admission fee
Eligibility Criteria
For admission to the ServiceNow CSA Training Program, candidates should have:Â
A bachelor's degree (completed or pursuing final year)
Basic understanding of IT concepts and software applications
Good communication skills and willingness to learn
No prior ServiceNow experience required (freshers and career switchers welcome)
Admission Fee & Enrollment
The admission fee for the ServiceNow CSA Training Program is ₹21,999 (Incl. taxes) with no hidden cost.Â
Don’t miss your chance to start a ServiceNow career with expert guidance and practical experience.Â
Secure your seat now and start learning.
Total Program Fee
₹ 21,999
(*Inclusive of all taxes)
Payment Options
We offer flexible payment methods to make the process seamless:
Full Payment Only
Available via
*Limited seats available
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Start application
Program Benefits
- Certificate of Completion from Codeflix
- Live Doubt-Solving Sessions with Industry Experts
- Complete Hands-on Training with ServiceNow Instance Access
- Real-World Experience via Capstone Project
- CSA Exam Preparation Support and Career Guidance
Got questions regarding ServiceNow Career Builder Program?
FAQ
1. What is the ServiceNow Career builder Program?
The ServiceNow career builder Program is a comprehensive course designed to help you master the ServiceNow platform and prepare for the official ServiceNow Certified System Administrator exam. It includes recorded sessions, live Q&A, quizzes, ServiceNow Micro-certification, mock exam, and a capstone project to ensure a thorough learning experience.Â
2. Who should enroll in this program?
This program is ideal for aspiring ServiceNow administrators, IT professionals seeking to enhance their skills, job seekers aiming for IT service management roles, and students interested in ServiceNow certifications.Â
3. What is the duration and structure of the program?
The program spans 9 weeks, totaling 90 hours. It features 40 recorded sessions, 7 live Q&A sessions, ServiceNow micro-certification in week 7, Mock exam in week 8, and a capstone project in week 9, providing both theoretical and hands-on learning.Â
4. How are the training sessions delivered?
Recorded sessions are released every Monday, covering key topics. Live Q&A sessions occur every Friday, allowing you to interact with instructors and clarify doubts. Weekly quizzes and a mock exam further reinforce learning.Â
5. What topics and skills will I learn?
You’ll learn to navigate and customize ServiceNow, manage users and roles, automate processes with Flow Designer and Business Rules, build and manage Service Catalogs and SLAs, and prepare thoroughly for the ServiceNow CSA exam.Â
6. What support is available if I miss a live Q&A session or need extra help?
If you miss a live Q&A session, you can access recorded sessions anytime. Additionally, live Q&A sessions and ongoing support during the capstone project week help you catch up and resolve doubts.Â
7. Is there a hands-on project or practical component?
Yes, the capstone project in the final week lets you work in teams to solve real-world business problems using ServiceNow, reinforcing practical skills and teamwork.Â
8. What is included in the program fee, and are there any additional costs?
The fee is ₹21,999 and covers all recorded sessions, live Q&A, the mock exam, project support, and access to all learning resources-there are no hidden costs.Â
9. Will I receive a certificate, and how do I attempt the official CSA exam?
Upon completing the program, you’ll receive a ServiceNow micro-certificate and course completion certificate. The program prepares you thoroughly for the official ServiceNow CSA certification exam, which you can register for separately.Â
10. Are there any prerequisites for joining this course?
No strict prerequisites are required. However, familiarity with basic IT service management concepts or prior IT experience helps get the most from the course