Splunk / Scom Integration
INTRODUCTION
An IT provider created an automatic system to generate tickets in SNow whenever CPU or memory usage goes
over 95%, using Splunk or SCOM.
CHALLENGE OR OPPORTUNITY
Manual monitoring CPU and memory usage was slow and led to delays in fixing performance issues.
SOLUTION OR APPROACH
The IT provider integrated Splunk/SCOM with SNow to automate ticket creation for high usage alerts.
How It Works:
Splunk or SCOM checks CPU and memory levels. When usage exceeds 95%, an alert is sent. This alert creates a
ticket in SNow for the support team to address.
Benefits:
➢ Faster responses to system issues.
➢ Less manual work for IT staff.
➢ Better system performance and reliability.
RESULTS AND BENEFITS
After the integration, the IT provider saw quicker ticket creation and improved response times for performance
issues, leading to better service for customers.