Power BI Integration
INTRODUCTION
A Utility company manages power services for thousands of customers.
CHALLENGE OR OPPORTUNITY
The company faced delays in responding to customer service requests about power outages, leading to dissatisfaction.
SOLUTION OR APPROACH
They integrated Power BI with ServiceNow to better track and manage incidents.
Implementation:
- Connected ServiceNow’s incident data to Power
- Created dashboards to visualize the number of open incidents, response times, and resolutions.
RESULTS AND BENEFITS
- Reduced incident response times by 30%.
- Increased customer satisfaction as issues were addressed more
- This integration allowed the utility company to make data-driven decisions and improve their overall service quality.