MS AVD VDI and Virtual Apps
INTRODUCTION
A global technology services company provides digital transformation solutions and managed services for various clients across multiple industries. The company emphasizes efficient IT service delivery and aims to enhance user experience through streamlined processes.
CHALLENGE OR OPPORTUNITY
The company faced challenges in provisioning and managing Virtual Desktop Infrastructure (VDI) and virtual applications. The manual processes for requesting and deploying these resources were time-consuming and prone to errors, leading to delays in service delivery and impacting user productivity.
SOLUTION OR APPROACH
To address these challenges, the company integrated ServiceNow’s “MS AVD VDI and Virtual Apps” catalog item with the Azure Portal using IntegrationHub. This integration automated the provisioning process for virtual desktops and applications, enhancing operational efficiency.
Implementation:
SNow Catalog Integration: The ServiceNow catalog was configured to include the MS AVD VDI and Virtual Apps item, allowing users to request virtual desktops and applications directly from the SNow
IntegrationHub Utilization: IntegrationHub was leveraged to establish a seamless connection between SNow and Azure, enabling real-time data exchange and automation of the provisioning
Automated Provisioning: When a user submitted a request through the ServiceNow catalog, IntegrationHub triggered the provisioning process in Azure, automatically creating the necessary virtual machines and configuring the environment according to predefined specifications.
RESULTS AND BENEFITS
Faster Service Delivery: The integration significantly reduced the time required to provision virtual desktops and applications, enabling users to access the resources they needed much more
Improved User Experience: Users benefited from a simplified request process, leading to higher satisfaction levels as they could easily obtain the virtual resources required for their
Enhanced Operational Efficiency: The automation of the provisioning process reduced manual intervention, allowing IT teams to focus on more strategic initiatives rather than routine provisioning tasks.
By integrating ServiceNow with Microsoft Azure AVD using IntegrationHub, the technology services company enhanced its service delivery capabilities, resulting in quicker provisioning of virtual desktops and applications while improving user satisfaction and operational efficiency.